For the 4.9 million people who rely on Abu Dhabi’s unified services platform, the difference often comes down to time: hours once lost to queues, paperwork and repeat visits now spent elsewhere. That everyday relief was at the centre of a review conducted by His Highness Sheikh Hazza bin Zayed Al Nahyan, Ruler’s Representative in Al Ain Region, during a visit to TAMM Factory, part of the Department of Government Enablement, Abu Dhabi (DGE).
The platform’s reach into daily life is broad. TAMM offers more than 1,200 public and private services, delivered by more than 49 partners. Its users, who number 4.9 million, report a satisfaction rate of 94.5 per cent, and the platform processes more than 18 million transactions annually. Much of that volume is now handled without a human intermediary. The TAMM AI Assistant manages 96 per cent of enquiries and service requests on its own, including vehicle registration, business licence, passport and Emirates ID renewals.
The visit took His Highness inside the working heart of the system. At TAMM Factory, teams from government entities and partners work under one roof to develop services built around people’s needs, comfort and wellbeing. There he was briefed on the latest developments, features and evolution of the platform, which has become a global model for using artificial intelligence to enhance customer experience and save time and effort for all members of the community.
His Highness affirmed that TAMM embodies Abu Dhabi’s vision of placing people at the heart of government work by saving their time and enhancing their comfort and quality of life. He highlighted the importance of continuing to develop proactive services and adopting AI to make services easier to access across all regions of the emirate. He also expressed pride in the platform’s achievements and in the national talent contributing to shaping Abu Dhabi’s future.
The savings for residents are tangible. TAMM AutoGov, described as the world’s first AI public servant, saves users more than AED17 million annually in late fees and fines through AI-powered proactive services. On the government side, the platform saves 5.6 million working hours each year, capacity that can be redirected toward improving the services people depend on.
His Excellency Ahmed Tamim Hisham Al Kuttab, Chairman of DGE, welcomed the visit as encouragement for the teams behind the platform. “We are proud of the visit of His Highness Sheikh Hazza bin Zayed Al Nahyan, Ruler’s Representative in Al Ain Region, which is a strong motivation for the teams at TAMM Factory to continue their efforts and sustain Abu Dhabi’s leadership,” he said. “Abu Dhabi has become a global blueprint for AI-native governments, built to serve people and anticipate their needs. Today, TAMM is no longer just a leading local platform serving its community with the latest technologies; it has become a leading model that draws governments from around the world to learn from this unique platform and what it has achieved.”
By contrast with the local focus of that praise, the ambition behind it is global. Al Kuttab added that work continues with all Abu Dhabi Government entities as partners in the journey, with the emirate striving to become the world’s first AI-native government.
His Highness was accompanied during the visit by His Excellency Sheikh Mohammed bin Hamdan bin Zayed Al Nahyan, Undersecretary of the Ruler’s Representative Court in Al Ain Region. He was received at TAMM Factory by His Excellency Ahmed Tamim Hisham Al Kuttab, Chairman of DGE, and His Excellency Dr Mohamed Abdulhameed Al Askar, Director-General of TAMM.
For the residents the platform serves, the figures translate into something simpler: renewals completed without a visit, fines avoided before they accrue, and a government that, by its own description, reaches out before it is asked. Whether that model keeps drawing governments from abroad to study it may depend on how far the next wave of proactive services goes.